Product Warranty Claims and Faults
For products purchased within a 12 month timeframe, please continue with this form for us to assess your product as a warranty claim.
For all products older than 12 months and out of warranty please see our replacement parts section of our website located here.
Below outlines the process to replace the latch:
- Before you begin, use the tool provided to push the pin on the left (short pin) slightly outward to make the process easier when you are ready to insert the latch;
- If you have difficulty extracting the pin from the plastic around it, drop it into a cup with boiling water for a minute or so. This will help expand the plastic and enable the pin to move more freely
- Insert the extended pin (long pin) on the right first, align the second pin and push it into place with the tool provided.
- Tip - Angle the latch towards you so the pin aligns with the hole as this enables you to push the pin in further. Push the short pin in the left hole as far as you can to prevent the latch coming off.
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